During these early roles, I was working within fast growing teams that had no formal L&D support. I soon started designing onboarding learning programs and discovered my passion for learning & development.
That led me to transition into a full-time learning & development role, working out of Uber's largest customer support office in North America in Phoenix, AZ. During this time, I facilitated training for customer support agents. I also led the end-to-end design and program management of the customer support training program for the integration of JUMP bikes and scooter support into Uber.
My work with JUMP training and leading its global expansion led me to my final role at Uber, where I was the program manager for all of JUMP customer support in Europe and was based out of Uber's EMEA HQ in Amsterdam. Unfortunately, my role at Uber was eliminated during the pandemic as Uber sold off the JUMP line of business.
Since my time at Uber, I've been working in small but growing tech startups, where I've joined multiple companies to launch their learning & development function. I've worked as a team of one and have also developed teams of up to ten employees.
My focus while launching the L&D function within these startups usually focused on launching a new hire orientation program, building out in-house manager and leadership development programs and launching new learning management systems. I really enjoy coming into companies and launching and scaling the learning & development function to help with employee growth, development and retention.
About Me
I'm an experienced learning & development leader with almost ten years of experience working within growing tech startups. Having previously worked as a training facilitator, instructional designer and program manager, I work well in roles where I can take on a wide-range of responsibilities. I'm very passionate about creating interactive and engaging training experiences to empower employees within their roles.
I began my career in startups working for Uber and took on multiple roles in the six years I worked there. My early roles were focused on launching new initiatives, such as launching Uber's first in-person vehicle inspection lot and the first vehicle leasing showroom.