About Me

I'm an experienced learning & development professional with over ten years of experience working in both growing tech startups and large scale organizations.​

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I began my career in startups working for Uber, taking on multiple roles in my six years at the company. My early roles were in Los Angeles, CA, were focused on launching new initiatives, such as Uber's first in-person driver activation centers and the first vehicle leasing showroom.​

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During these early roles, I was working within fast growing teams that had no dedicated learning & development support. I began to develop onboarding programs (which included designing and facilitating materials) and discovered my passion for learning & development.

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​​​​​​That led me to transition into a full-time L&D role, working out of Uber's largest customer support center in North America in Phoenix, AZ. During this time I facilitated onboarding and up skill training courses across multiple lines of business, including critical safety, driver support and business support. 

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During this time I took on my role in instructional design. I created a full onboarding program for customer support agents to support Uber's newly acquired e-bike/scooter company, JUMP. I also led the global expansion of this program, leading training classes in Krakow, Poland and Lisbon, Portugal. The program was eventually scaled out to nine different support sites globally, including offshore BPO support sites.  

 

My work leading JUMP training led to my final role at Uber, where I relocated to Uber's European HQ in Amsterdam and served as the program manager for all of JUMP customer support in Europe. Unfortunately, my role at Uber was eliminated during the COVID pandemic when Uber sold off the JUMP business.

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​​​​I then relocated back to Los Angeles and began to work at smaller startups (company's around 250 headcount) where I joined multiple organizations as their first learning & development hires and quickly scaled up the function. 

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At NEXT Trucking (a freight startup) I served as Learning Experience Designer and focused on designing self-led eLearning courses for onboarding and technical upskilling. NEXT was a fully remote company that needed scalable learning solutions during the pandemic. 

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I then began working at Endpoint (a title & escrow startup), where I joined the company as the first learning & development hire. I quickly scaled up a team of nine, that included external hires and converting strong SMEs into full-time training instructors. My initial areas of focus at Endpoint included an overhaul of the company-wide onboarding process and monthly new hire orientation program. I also led the development of operations and customer support onboarding for ten different lines of business. I also launched Endpoint's first internal learning management system utilizing Docebo and created a suite of self-led courses specific to Endpoint's culture, processes and tools. ​

 

While at Endpoint, I then transitioned into a role to oversee organizational and leadership development company-wide. In this role, I found my passion for leadership development. I was able to take from my own experiences being a people leader and apply my skills in learning design and facilitation. I led the full creation and delivery of Endpoint's first Manager Development Workshop, a five-part training workshop offered for three cohorts, focused on foundational leadership skills like coaching, feedback and leading 1:1s. I also designed and led trainings on unconscious bias and Myers-Briggs personality types. My role at Endpoint was unfortunately eliminated due to the downturn in the housing market from increased interest rates.    

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I then joined Automox (a IT patch management startup) as it's first learning & development hire and quickly stood up the function company-wide. My focus in this role was in launching Automox's first leadership development program for the company's director-level leaders. As part of this training development program I also launched the company's first 360 Review program, to help directors gains insights and feedback on their performance which was used for the creation of their personalized development plan. 

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I then decided to relocate to Florida, to live closed to family. I then began a role at Navy Federal Credit Union (a not-for-profit credit union). I initially joined the company to focus on enterprise training for executive leaders, where I focused on redesigning a program for New AVPs.

 

I then quickly transitioned into designing leadership development content for executive leaders. ​I fully designed two new programs for new-to-role leaders of individual contributors and leaders of other leaders. These programs focused on fundamentals in people, operational and organizational leadership. They also included components on core leadership skills such as feedback, coaching, delegation, conflict management and change management. These programs were designed to be scaled across a global company, with modules being offered in multiple modalities, including in-person, virtual and self-directed eLearnings. I also led a full redesign of the company's six-module coaching program that upskilled People Leaders in effective coaching techniques.  

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​​​​​​​​​Throughout my career I have been a hard-working, self-starter that is passionate about empowering employees through interactive and engaging training experiences. I've also enjoyed having a focus on developing people leaders and empowering them in their leadership roles.